Design Studio Hours

Monday-Friday 10:00 a.m.- 5:00 p.m.
Closed Saturday, Sunday & Holidays
509-991-7948

After Hours - Please leave detailed message and contact number

Hand Delivery - Shipping Policies

Local hand delivery within 10 miles -  $10.00

Over 10 miles -  .50 per additional mile. (Please call for this information before finalizing order)

Same day "rush" local hand delivery surcharge $15.00

We deliver to Spokane, Spokane Valley, Post Falls & Coeur d'Alene ID.

Our gift baskets are shipped via FedEx or USPS nationwide. Most gifts are shipped within 24 hours.

Payment Options:

We accept Visa, MasterCard, Discover, American Express, Debit Cards and Personal Checks.  A 50% deposit is required on all high volume orders.

Return Policy

If you are unhappy with your purchase, before use, for any reason, please contact us for approval of your return. If given authorization, the item must be returned within 14 days of delivery for a full refund. Please note that we cannot refund the shipping charges to you unless the return is a result of our error. The item(s) to be returned must be unused, be in the same condition as when sent and in the original packaging materials. Returned merchandise must be shipped back to Graceful Gift Baskets freight prepaid. No freight-collect returns will be accepted. Sorry, absolutely no returns on food items.

Cancellation Policy

Any item can be canceled if Graceful Gift Baskets is notified, before the order has been delivered or shipped, via e-mail, or by telephone (509) 991-7948.

Substitutions

Many of the designs shown are available with various color schemes, containers, decorative cello, and ribbons. Products and containers are subject to change, based on availability, and we reserve the right to substitute items of equal or greater value. Rest assured you will receive top quality similar items if substitution is required.

Chocolate items will only be shipped as weather permits, generally from October to May. During other months, we will substitute other gourmet products for chocolate.